Return & Refund Policy
At MartsMark, we want you to be completely satisfied with your purchase. If you’re not happy with your product, we offer a straightforward return and refund process.
Please read our return and refund policy below to understand your rights and how to proceed.
1. Return Eligibility
You may return most items within 30 days of receiving your order, provided the item is:
Unused, unopened, and in new condition.
In its original packaging (including any tags, labels, or protective seals).
Not part of a final sale or clearance item (as stated at the time of purchase).
2. Non-Returnable Items
Some items are non-returnable. These include:
Gift cards.
Perishable goods or items with an expiration date.
Custom or personalized items.
Downloadable software products.
Opened or used hygiene-related items (e.g., cosmetics, beauty tools).
If you have questions about whether your item qualifies for a return, please reach out to our customer service team.
3. How to Return an Item
If you wish to return an item, follow these simple steps:
Contact Us: Please email our customer support team at info@martsmark.com within 30 days of receiving your order. Include the following information:
Order number.
Item(s) you wish to return.
Reason for the return (optional).
Return Authorization: We’ll provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Pack the Item: Carefully pack the item in its original packaging (including all parts and accessories). Ensure it is secure to prevent damage during return shipping.
Ship the Item: Send the item back to us at the return address provided. You are responsible for the shipping costs for returns, unless the item is defective or incorrect.
4. Refund Process
Once we receive your return and inspect the item, we will process your refund to the original payment method. Refunds will typically be processed within 5–10 business days after we receive the returned item.
Full Refund: If the return is accepted, we will issue a full refund for the purchase price of the item.
Partial Refund: If the returned item is damaged or used, a partial refund may be issued.
5. Shipping Costs
Return Shipping Fees: You are responsible for the cost of return shipping, unless the item is defective, damaged, or incorrect.
Original Shipping Fees: Shipping charges paid at the time of purchase are non-refundable, unless the item is defective or damaged.
6. Exchanges
If you received a defective or incorrect item, you can request an exchange for the same product (if available). Alternatively, you may choose to return the item for a refund and place a new order.
7. Damaged or Defective Items
If the item you received is defective, damaged, or incorrect, please contact us immediately at [your email address] with the following details:
Order number.
Photos of the damaged or defective item.
A brief description of the issue.
We will cover the cost of return shipping and provide a full refund or send you a replacement item.
8. Cancellations
Orders can be canceled within 24 hours of purchase, as long as the order has not been processed or shipped. To cancel an order, please email our customer support team at info@martsmark.com as soon as possible.
Once an order has shipped, it cannot be canceled, but you may return it according to our return policy.
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